A lot of people like to make a booking for a room over the phone and we get calls from all over the country and, in fact, from all over the world. It’s not surprising when inquiries come in late, because sometimes people are unaware of the time difference or often think we have an answering service or a switchboard. But really, when I get my way I’m asleep by 10:30 and, as I mentioned in other posts, struggle to be cognizant after that time if the phone rings. So anyway, I get one of these late-night calls just after I crawled into bed.
Ring, ring, ring.
Me: (Yawn.) It’s a great night at Olde Square Inn. This is Nancy. Can I help you?
Caller: Night?!! Oh, har, har, har! I guess it is! This is Leonard.
Me: Hello, Leonard. What can I help you with?
Leonard: I live on the West Coast and you were recommended to me by someone who stayed out there with you. I just wanted to know if you had any rooms open during the week.
Me: Thanks for sharing that comment. When were you thinking of staying?
Leonard: Well, probably weekdays – early in the month.
Me: Okay. Were you able to get on our website to choose your favorite room?
Leonard: Oh, no. I don’t know your website name. I have a shoe store.
Me: …?… How nice for you. If you want to get away from the business a little bit, you can go directly to our site at oldesquareinn.com to view the rooms and make a reservation. It is a secure site and the booking is immediate.
Leonard: Do you like shoes?
Me: Yes. I find them very convenient. Did you want to book a room, sir?
Leonard: Which is your favorite?
Me: I love all of our rooms. I don’t have a favorite.
Leonard: No – shoes! Which are your favorite? I have a shoe store. Do you like boots?
Me: Of course. Particularly in colder weather. Sir, would you like to to create a booking?
Leonard: You could fly out to the West Coast and buy some boots!
Me: Well, no. We’re pretty busy here, and I can drive out to the DSW in twelve minutes if I needed a new pair of boots, but thank you anyway. You know if it’s easier, you can go online at….
Leonard: You do like boots! I got boots! I got pumps, too. You like pumps? I got pumps with toe cleavage.
Me: (Eww. And I knew even as I was uttering the sentence that it was the wrong thing to say. I don’t think well at night as I also previously mentioned, and the words just fell out of my mouth before I could close it. Ah, well.) Like pumps? You kiddin’? I don’t know no girl what don’t love her a good pump every now and again. Ain’t that right? (Oh, brother!)
Leonard: Yes! Right! I’m 40 years old and I date a woman who is sixty! Those 60-year-old women can really rock those pumps, I’m telling you!!
Me: Yes, I know that, sir. Women in their sixties rock everything. You’ve got it figured out. So now….if you’re booking a stay in the area you could go directly to our site or just google Lancaster County Holiday Inns. I think that would work for you.
Me: Thank you for thinking of us, sir. Have a good night. Click.
Ring, ring, ring.
I’m not picking up that phone and might even consider an answering service. And for those of you who are interested, we actually are about twelve minutes from DSW- Designer Shoe Warehouse. See you soon. I’ll be the one rockin’ the new boots – purchased in Lancaster County.